The following Terms and Conditions apply to all bookings made on this website or via a third-party agent. We advise you to take a moment to read them prior to making a booking.
Rooms are subject to availability and The Mitre reserves the right to refuse any booking for good reason. Full payment is required on arrival to The Mitre. The Mitre reserves the right to apply a minimum stay requirement during peak periods.
Please check your confirmation straight away; it is the customer’s responsibility to make sure all the details shown are correct. If there are any problems, please contact us as soon as possible.
You will be asked to provide card details (credit or debit) at the time of the booking to secure your reservation. By booking, you are authorising the debiting of the card provided 100% of the booking cost on arrival to The Mitre.
Customer card details are processed securely in accordance with payment card industry guidelines. We accept only the following methods of payment: Credit cards: MasterCard and Visa, Visa Debit Cards: Visa / Delta and Visa / Electron. The debit / credit card used must have an expiry date that is valid until after the date of the stay. All guests must pay all outstanding charges on departure from The Mitre.
CHANGE OF BOOKING DETAILS
Reservations may be amended up to 24 hours prior to the date of arrival. Where the booking permits, any change to the arrival date, departure date or room type is subject to availability at the time the change is requested and may result in a possible rate change.
The guest agrees to pay charges to The Mitre in the event of cancellation of the booking without 24 hours prior notice or if the guest and/or their guests fail to take up the booking at the time and on the day specified in the agreement. If cancelled up to 24 hours before date of arrival, no fee will be charged. If cancelled later or in case of no-show, 100 percent of the first night of your stay will be charged.
All cancellations must be sent in writing be either email or letter (recorded delivery) to ourselves and we will confirm receipt of this when received. Please note that a reservation is a legally binding contract and we do urge you to take out travel insurance at the time of the booking.
ARRIVAL AND DEPARTURE
Guests may check-in at any time from 2pm on the day of arrival. All rooms that have been secured by credit or debit card at the time of booking will be held until 12am that evening, unless the guest has notified The Mitre of a late arrival.
We continuously keep our policy under review in respect of dogs. Currently we are unable to accommodate dogs in the hotel rooms, however we welcome all clean and well-behaved dogs in the bar area. Dogs must be kept on a lead at all times and not left unattended in the bar. Any damage to our property or additional cleaning will be charged. If we consider any dog to be a nuisance for whatever reason, the owner will be asked to leave.
DAMAGE TO HOTEL PROPERTY AND/OR ADDITIONAL CLEANING
Any damage to The Mitre in rooms or elsewhere in public areas caused by a guest or member of the guest’s party must be reported to a member of the team as soon as possible. This includes soiling to carpets, soft furnishings and beds. The Mitre will then notify the guest with an estimate of the cost of repair / replacement and/or any cleaning required as appropriate. The guest will be responsible for covering this cost and should be paid immediately. If not paid within 30 days, The Mitre may deduct the sum from the guest’s credit card lodged at time of the booking.
The Mitre’s liability for guest belongings is generally limited under the Hotel Proprietors Act 1956.
Items left by a guest in a room or elsewhere in the Premises will be held for 30 days pending an arrangement to return it. A postage or delivery charge may apply. Thereafter, it will be disposed of in an appropriate way.
It is against the law to smoke anywhere inside the premises. It is also against the law to tamper with any fire detection or fire prevention equipment. Any guest found to be smoking within our rooms may be asked to compensate for cleaning and damages incurred.
HEALTH & SAFETY
The Mitre has carried out a Health & Safety Risk Assessment and adheres to all statutory requirements. The Mitre takes the health & safety of guests and staff very seriously and strive to minimise risks and hazards. In the event of an accident, guests should report details to a member of the team immediately whereupon appropriate action will be taken.
The Mitre has carried out a Fire Risk Assessment and has appropriate procedures and equipment in place in the event of a Fire. In the event of hearing the fire alarm sound, guests must evacuate the premises immediately and not re-enter the premises until told it is safe to do so. Guests with mobility problems or other disabilities and requiring special assistance should notify a member of the team upon checking in.
USE OF PERSONAL INFORMATION
Your personal information is maintained on a strictly confidential basis and not provided to third parties.
LICENSING AND STATUTORY REGULATIONS
The activities of the Pub and special events are subject to Statutory Regulations including those relating to Licensing, Music and Entertainment. The regulations must be strictly observed and a copy is available from the Hotel. The provisions of the Licensing Act 1995 as amended must be observed.
HOTEL PROPRIETORS ACT 1956
This Agreement does not affect any rights, which the Guest may have under the Hotel Proprietor’s Act 1956, where this act applies.
While all reasonable efforts have been taken to ensure the accuracy of information on this website The Mitre does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on this site without notice. The content of this website is the copyright of The Mitre, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.
LODGING A COMPLAINT
In the unlikely event that you have a problem during your stay or wish to make a complaint you must bring it to the attention of management at the time to ensure that we have an opportunity to rectify the problem during your stay. If you are not satisfied that the issue has been resolved fully, please submit details in writing as soon as possible to firstname.lastname@example.org.