What to expect

We recognise the importance in continuing to support the Government and our local communities to help curb the spread of COVID-19 by adapting to the “new normal” and creating a safe environment for socialising. So what are we doing?

Sites open indoors from 17th May

To see which of our sites are open from 17th May, visit our Reopening Page.

 

What to expect when you arrive

When you arrive, please wait to be seated by one of our team.

If there are other customers waiting, then please queue with social distancing in mind.

All members of your party will need to scan either the NHS Test & Trace QR Code using your mobile app or alternatively, members of your party will need to submit their name and mobile phone number to the team-member welcoming you.

These details will only be used for NHS Test and Trace purposes and you can be assured they are stored securely and are destroyed after 21days.

Please pay attention to any signage, as it is there for your safety. Masks are not required outside however you are required to wear your mask whilst you are not seated at your table.

 

Menus and tables

You will have the option to scan a QR code via your smart phone to access the menu or request a plastic protected menu, which are wiped clean after each use.

We are operating table service, to allow you to remain seated, our team will be able to get you everything you need. When you leave your table, please follow the signage and keep in mind social distancing.

 

Payment

To speed up payment we will initially open as a cashless business, therefore we can only accept card payments. Please use contactless payment where possible.

 

Behind the scenes – protecting our teams, to protect you

Your own safety starts with that of our teams. You can rest assured that, alongside government guidance, we also consult the very best practice from leading experts in the pub sector to ensure the health and safety of both our customers and employees.

Our teams will be working hard to assure safe socialising, with daily deep-cleaning, as well as performing regular contact-point and toilet cleans. Where the cleanliness of our pubs is concerned, we always endeavour to keep to the highest standards, but we’re now taking additional measures to make sure your experience is as safe as possible.