Behind the scenes – protecting our teams, to protect you
Your own safety starts with that of our teams. You can rest assured that, alongside government guidance, we also consult the very best practice from leading experts in the pub sector to ensure the health and safety of both our customers and employees.
Our teams work relentlessly to assure safe socialising, with daily deep-cleaning, as well as preforming contact-point and toilet cleans every 30 minutes. Where the cleanliness of our pubs is concerned, we always endeavour to keep to the highest standards, but we’re now taking additional measures to make sure your experience is as safe as possible.
We have carried out thorough risk assessments in all of our pubs. All of our team understand and follow these and, if you would like to see these documents in detail, please request them from the site team.
Bookings and gatherings
In line with the recent Government change from 14/10/20 the below applies to our pubs across the different regions of the UK:
Liverpool (Very High Tier): Thomas Rigby’s, Lady of Mann and The Fly in the loaf will be closed until we receive any further direction from the Government.
Chester (High Tier): The Bear and Billet – will remain open as usual. All bookings will need to conform to the ‘rule of 6’ where you can gather socially with up to 6 people, but these must be from within your household.
Leeds (High Tier): Arcadia, Bar T’at, Coopers & The Mews – will remain open as usual. All bookings will need to conform to the ‘rule of 6’ where you can gather socially with up to 5 other people, but these must be within your household. You can continue to meet with people from outside you household in the beer garden at The Mews and Bar Tat.
Knaresborough, Skipton & Harrogate (Medium): The Mitre, The Narrowboat & The Old Bell – will remain open as usual. All bookings will need to conform to the ‘rule of 6’, where you can gather socially with up to 5 other people, but this can be with people who are from outside of your household.
What to expect when you visit
When you arrive, you’ll need to wait to be seated by one of our team.
If there are other customers waiting, then please queue with social distancing in mind.
You will need to scan either the NHS Test & Trace QR Code using your mobile app, or all members of your party will need to submit their name and mobile phone number to the team-member welcoming you.
These details will only be used for NHS Test and Trace purposes and you can be assured they are stored securely and are destroyed after 21days.
Please pay attention to any signage, as it is there for your safety.
Last orders will change as follows:
Food – 8.30pm
Drinks – 9.30pm.
All customers are required to have left the premises by 10:00pm to comply with government curfew restrictions.
Menus and tables
You will have the option to scan a QR code via your smart phone to access the menu or request a plastic protected menu, which can be wiped clean after each use. We’ll operate a table service so that customers can remain seated. When you leave your table, please follow the signage and keep in mind social distancing
Where possible, please use contactless payment when making payment.
To see which of our sites are open to book, please visit our opening dates page.