Behind the scenes – protecting our teams, to protect you
Your own safety starts with that of our teams. You can rest assured that, alongside government guidance, we also consult the very best practice from leading experts in the pub sector to ensure the health and safety of both our customers and employees.
Our teams work relentlessly to assure safe socialising, with daily deep-cleaning, as well as preforming contact-point and toilet cleans every 30 minutes. Where the cleanliness of our pubs is concerned, we always endeavour to keep to the highest standards, but we’re now taking additional measures to make sure your experience is as safe as possible.
We have carried out thorough risk assessments in all of our pubs. All of our team understand and follow these and, if you would like to see these documents in detail, please request them from the site team.
What to expect when you visit
When you arrive, you’ll need to wait to be seated by one of our team.
If there are other customers waiting, then please queue with social distancing in mind.
You will need to scan either the NHS Test & Trace QR Code (from 24/09/20) using your mobile app, or all members of your party will need to submit their name and mobile phone number to the team-member welcoming you.
These details will only be used for NHS Test and Trace purposes and you can be assured they are stored securely and are destroyed after 21days.
Please pay attention to any signage, as it is there for your safety.
From Thursday 24th September 2020, last orders will change as follows:
Food – 8.30pm
Drinks – 9.30pm.
All customers are required to have left the premises by 10:00pm to comply with government curfew restrictions.
Bookings and gatherings
In line with Government guidance, all bookings will need to conform to the ‘rule of 6’. https://www.gov.uk/government/news/coronavirus-covid-19-what-has-changed-9-september
In addition, Government guidelines also state that we can’t accept function bookings, unless these are for a wedding or civil partnership celebration, where a socially distanced group of 15 can gather.
Menus and tables
You will have the option to scan a QR code via your smart phone to access the menu or request a plastic protected menu, which can be wiped clean after each use. We’ll operate a table service so that customers can remain seated. When you leave your table, please follow the signage and keep in mind social distancing
Where possible, please use contactless payment when making payment.
To see which of our sites are open to book, please visit our opening dates page.